Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

What if I’m not ready to apply? What other options are there? Expand FAQ Close FAQ

If you're not ready to apply, click 'Email Us' to send us your questions or call/text our office at 855-690-4406. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

What are the lease terms that are offered? Expand FAQ Close FAQ

Lease term availability is subject to change. Please contact a team member for further inquiry.

How long can I hold my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the apartment is available. Your apartment home will be held based on the availability date for the apartment you are interested in. Please inquire with a leasing specialist for more details.

What is included in the rent price? Expand FAQ Close FAQ

The price shown on our website just includes your rent. All residents pay for electric and utilities separately: water, sewer, a utility admin fee, $50 high speed internet, and $16.95 trash fee are billed with rent each month.

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

What is the renters’ insurance policy? Expand FAQ Close FAQ

We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

We require a 30-day notice to vacate and there is a termination fee equal to 1.5 months rent. Please review your specific lease for details on the termination policy.

How do I pay my rent online? Expand FAQ Close FAQ

Visit your Resident Portal, and click Make a Payment.

What neighborhood are you located in? Expand FAQ Close FAQ

Yes! We are near local grocery stores and shopping centers all located within a 5-mile radius. Raleys is located 1 mile from our community, Target is approximately 2 miles away, and Trader Joes is a short 15 minute drive.

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

Do all of your apartments have the same finishes? Expand FAQ Close FAQ

Yes, all apartments have the same finishes.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

Yes, all apartments include a full-size washer and dryer. 

How do I setup electricity? Expand FAQ Close FAQ

PG&E is our provider at 805 Riverfront, and you can simply set up online or over the phone.

What do you look for in the application? Expand FAQ Close FAQ

We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

Synergy fiber is our internet provider.

Our Policies

What is your pet policy? Expand FAQ Close FAQ

We welcome up to two furry friends. There is a $500 additional security deposit per pet and $50 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool, and amenity areas. No exotic pets. Restricted breeds: Per the lease: Landlord reserves the right to restrict certain breeds or cross breeds from the property. These breeds include but are not limited to the following: Pitt Bull, American Staffordshire Terrier, German Shepherd, Chow, Alaskan Malamute, Doberman Pincher, Akita, Great Dane, Siberian Husky, Rottweiler, wolf-hybrid, Mastiff breeds, or any mixed-breed thereof. In addition, any animals known to be or have been aggressive will not be authorized.

What is the parking policy? Expand FAQ Close FAQ

We offer 1 rentable parking space per one bedroom apartment, and up to 2 spaces per two and three bedroom apartment homes in our gated garage for $125 a month per vehicle. There are electrical vehicle charging stations available within the community. Simply download the Xeal app to set up a charge account.

How do I transfer to a new apartment? Expand FAQ Close FAQ

To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $500.

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have storage units available? Expand FAQ Close FAQ

No, we do not have storage spaces at 805 Riverfront.

How do I receive packages? Expand FAQ Close FAQ

We have an access controlled mail room where you can pick up your packages.

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. We offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.